Initiating Changes in the Social Worker – Customer Diad

Abstract

The social worker is prepared to professionally implement changes in families experiencing problems that they cannot cope with. Raising the level of social worker’s professional competence in this field takes place both during the education preparing him/her for work and in the course of obligatory professional development. As the initiator of change in the family, the social worker can increase the chances to success in life of its members and, thus, to improve the quality of their lives. In organizational units, social workers must cope with dynamic and intense changes. What is important in their professional profile, is the way they perceive changes and the willingness to deal with them. Presented analyzes allow not only to determine the level of willingness to change among the social workers and the family members they assist but also to compare the preparedness level in the selected groups. It turned out that there are significant differences in the three out of seven analyzed readiness scales. However, in all groups people with low scores prevail.